The Customer is Never Right!

Happy New Year to all
Lets hope that 2011 proves to be an enlightening year where people wake up and learn how to connect to their human element rather than their android counterpart!

After struggling for so many weeks with a knackered Dyson which was just out of it's guarantee I bought a "stop gap tescos value hoover." This is an amazing product and I am pleased.

1. It was only £19.00

2. It is light flexible and works really well considering the cost and had good attachments as well as two free bags.

However when I left Tescos Bury St Edmunds approximately 3 weeks ago the alarms sounded as I went through the scanner exit doors. Great, I thought. I now look like some sort of a thief! A man then approached me and asked me if I had paid - he looked like a manager. I said yes, just got this and showed him the receipt for the hoover. He looked at it and said it is because there is a chip in the box.
"Oh", I replied.
"Hadn't you better take it out?" The man looked at the small box and then said:=

"Well I don't really want to go to the hassle of unpacking the thing."

I was surprised by this and said:-

"What about the chip" what shall I do with it.

"Oh" he said. "Bring it back to the store when you next come in."

I repeated. "What about the chip. What sort of chip is it? If I keep it in the house has it got a camera or is it a tracking chip."

The manager then seemed very irritated with me and said
"Stop keeping on about the chip!. If you don't want to return it to the store then throw it away but it would be better if you did."

I stated that I lived in Stowmarket which was 12 miles away. He said:-

"Never mind then, just bring it back when you do come."

I then said "Are you sure you don't want to just take it out of the box yourself? It won't take a minute or perhaps one of the checkout operators could do it?" Thinking even I am going to .... it in a minute!

He said no, he didn't really want the hassle.

Customer Service
The Customers always wrong!

Remember do not ask questions incase you get a hostile reaction!

Jennifer Lynch

Jennifer Lynch - Business Networking on Ecademy

Jennifer Lynch - Business Networking on Ecademy

Angel Vision

Angel Vision

Especially at Christmas

Especially at Christmas

Fund raising group for homeless in Ipswich

Hello people with a heart!

I think we are going to have to get on with this ourselves as it is all on the go slow as far as a night shelter for Ipswich is concerned. What we can do in the meantime is try to raise money for the homeless by helping the FIND organisation who provide emergency items. We need to get a fundraising group together for events, fun runs, sponsored walks, gigs, jumble sales, anything really that is a good idea.

Please get in touch with me message me jenniferlynch7@gmail.com and lets help these people find their own Silver Lining because they need all the help they can get.
Meetings to be held last Monday in the month at Haughley Post Office. This is Haughley, Nr. Stowmarket, Suffolk 7.30 pm. Get in touch if you want to be part of
this fund raising group and we can pull our resources together.

Plan for the group is 12 people. That is 11 and me so get in touch!

Jennifer

The Silver Lining

The Silver Lining

The Silver Lining

The Silver Lining

The Silver Lining by Jennifer Lynch trailer for book.